Privacy Policy

We are Upward Tech IO LLC ("Company," "Upward Tech IO," "we," "us," "our"), a technology consulting company registered in the United States. We are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, services, or products (collectively, the "Services"). This policy applies to all interactions with Upward Tech IO, including our website at https://upwardtech.io, consultations, project work, and ongoing support services.

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our Services.

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, job title, industry, project requirements
• Payment Information: Billing address, payment method details (processed securely through our payment processors)
• Communication Data: Messages, feedback, and correspondence with our team
• Project Data: Technical requirements, specifications, and project-related information

Information Collected Automatically

When you use our Services, we automatically collect:

• Usage Data: IP address, browser type, device information, pages visited, time spent
• Analytics Data: Website interactions, click patterns, and performance metrics
• Cookies and Tracking: Session data, preferences, and website functionality data

Information from Third Parties

We may receive information from:

• Payment Processors: Transaction confirmations and payment status
• Service Providers: Analytics, communication, and project management tools
• Business Partners: Referral information and collaboration data

2. How We Use Your Information

Service Delivery

• Providing technology consulting, development, and support services
• Managing projects and client relationships
• Communicating about service delivery and project updates
• Processing payments and managing billing

Business Operations

• Improving our services and developing new offerings
• Analyzing usage patterns and service performance
• Managing customer support and technical assistance
• Complying with legal and regulatory requirements

Marketing and Communication

• Sending service updates, newsletters, and promotional materials (with consent)
• Providing relevant content and industry insights
• Conducting market research and client satisfaction surveys

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party providers for:

• Payment Processing: Stripe, Square, and other secure payment platforms
• Cloud Services: Hosting, data storage, and backup services
• Communication Tools: Email, video conferencing, and project management
• Analytics: Website performance and user experience analysis

4. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

• Encryption: Data encrypted in transit and at rest using industry-standard protocols
• Access Controls: Limited access to authorized personnel only
• Secure Infrastructure: Protected servers and secure hosting environments
• Regular Updates: Security patches and system updates maintained

Payment Security

• PCI Compliance: Following Payment Card Industry security standards
• Secure Processing: Using certified payment processors (Stripe, Square)
• No Storage: We do not store complete payment card information
• Fraud Prevention: Monitoring for suspicious payment activities

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Control

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Receive your data in a portable format

To exercise these rights, contact us at work@upwardtech.io. We will respond within 30 days.

6. Contact Information